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Specialty Orders & Policies

Explore our custom order offerings and learn about our policies on timing, deposits, cancellations, and refunds to ensure a smooth and sweet experience with every order.

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Order Timing & Lead Time

  • Specialty orders should be placed 2-3 weeks in advance for optimal preparation.

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  • For weddings or larger and intricate designs, early booking is highly recommended. Weddings recommend a consultation 3-6 months in advance. Call our design team!

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  • Last-minute orders may be accepted depending on availability, but we encourage early planning.

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  • 50% non-refundable deposit due at time of ordering. If paid in full, and you need to cancel your order, a 50% refund will be given if 1 week in advance, if less than 1 week cancellation, we do not refund any portion of the purchase price.

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  • Minimum orders for cupcakes are 24 count. Minimum orders for cake pops, cakesicles and decorative cookies are 12 count.

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Special Orders

Bring your cake vision to life! Choose your preferred size, flavor, fillings, and decorations below to build a custom cake that’s perfect for your celebration. Just select your options, and we’ll provide an instant estimate.

Cake Size
Flavor
Cake Filling
Frosting
Decorations

Order Policies & Guidelines

Refund & Cancellation Policy

  • Deposits are non-refundable for orders canceled within 7 days of the scheduled pick-up date.

  • Orders canceled more than 7 days in advance may receive a partial refund at the discretion of the bakery.

  • Refunds are not available for custom cakes or specialty items once work has begun.

Pick-Up & Delivery

  • Pick-up is available during business hours from Wed-Sun.

  • Delivery options are available within a [specified radius]. A $35 delivery fee will be applied for the first 5 miles with an additional $4 fee per mile thereafter. Tolls will be added where applicable.

  • Delivery times are arranged based on availability.

Changes to Orders

  • Changes to flavors or design must be made at least 5 days before your scheduled pick-up or delivery date.

  • After this period, changes may not be accommodated due to preparation timelines.

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